Help CenterStraight answers about Memorify.
Getting started
What is a box?
A box is a shared album for one event or moment: a wedding, a trip, a birthday. You can make as many as you like, on both plans, and they all stay in your account.
What's a capsule?
Capsules group your boxes together, like a folder for a year or a family. Capsules are unlimited too.
Can a box stay sealed until a date?
Yes. Lock a box until a date you choose and open it all at once.
Is there an iPhone app?
Memorify is on Android today. Guests on iPhone can still add photos to any box from their browser.
Guests and uploads
How do guests add photos?
Every box has an upload link and QR code. Guests open it on their phone and upload from the browser, with no app and no account.
Do I approve guest photos?
By default, yes: guest uploads wait for your approval before they appear. You can turn that off for a box if you'd rather let them straight in.
Can I give the link a proper name?
Yes. Give a box's upload link your own readable name, and set a colour for its guest pages and live wall.
What's the difference between a member and a guest?
Members are people you invite into the box to see and add to it; free boxes take 3 invited members, Premium boxes are unlimited. Guests use the link or QR code to add photos, and there's no limit on them.
What is Nearby?
Nearby broadcasts a box over Bluetooth, so people in the same room can find and join it from the app without a link.
Beam, the live photo wall
What is Beam?
A live photo wall for a TV, projector or laptop at your event. New photos appear as guests add them, with who shared each one, and a QR code so more guests can join.
Can I stop the wall?
Yes. Switching guest uploads off for the box takes the wall offline too.
Which photos show on Beam?
Only approved photos. If guest uploads need your approval, they appear on the wall once you approve them.
Drops
What's a drop?
A photo, video or note sent straight to a friend, sealed until they press and hold to open it. It arrives in your chat with them.
How long does a drop last?
Its photo, video or note is removed 24 hours after it's first opened.
Can I schedule a drop?
Yes. Pick a date and time and it's delivered then.
What are delivery styles?
How the drop opens: Polaroid and Rain Drop are free; Slow Burn, Cassette Rewind, Vinyl Spin and Firefly Jar come with Premium.
How many files can a drop hold?
Up to 3 on the free plan, 5 on Premium.
Stories, photo books and soundtracks
What's the difference between a story and a photo book?
A story is a designed layout you build yourself: pick a template, choose photos, add captions. A photo book is made from a whole box, with the story written for you in your group's voice. Both are PDFs to download.
How long can I download a story?
Story files can be downloaded for 30 days. You can always make a new one.
How many can I make?
Free makes 5 stories and 1 photo book a month (up to 15 photos). Premium makes unlimited of both, with up to 30 photos per photo book.
How do soundtracks work?
Add songs to a box and they play when people open it. Free boxes take 3 songs; Premium takes 20 and can autoplay.
Plans and billing
What does Premium cost?
$3.99 a month or $44 a year, billed through Google Play. See every limit on the pricing page.
How do I cancel?
From your Google Play subscriptions, anytime.
What happens when I reach 300 files on the free plan?
New uploads pause and the app tells you you've reached the limit. Everything already in your boxes stays where it is.
I need more storage than Premium includes.
Premium includes 50 GB. Contact us and we'll work out a plan with you.
Still stuck?
Email help@lumynexlabs.com or use the contact page.